- I would like to shop with She Bop. What are my options during COVID-19?
- Where do I enter a promo code (discount code, virtual gift certificate code, et) at check-out?
- Why do I have to input an address for a class sign-up or a pick-up order?
- Is your shipping discreet?
- Do you ship your items from a warehouse? If so, where is that located?
- I tried to place an order online but it was declined. Why didn’t my order go through?
- I had trouble placing an order and now there are multiple charges on my card, what do I do?
- I signed up for an online workshop — how do I get the Zoom class login information?
- The item I purchased doesn’t work for me, could I do a return/exchange?
- I see that you say all of your products are "body-safe" — what does that mean?
- A product I want is sold out online, when will it come back in stock?
I would like to shop with She Bop. What are my options during COVID-19?
Both our locations, N. Mississippi location (909 N. Beech) and SE Division location (3213 SE Division) are now open for limited capacity in-person shopping! Masks are optional but highly encouraged. Our hours are:
Monday: 12pm - 7pm
Tuesday: Closed (pick-up available at N. Mississippi location 12pm-5pm)
Wednesday: 12pm - 7pm
Thursday: 12pm - 7pm
Friday: 12pm - 7pm
Saturday: 12pm - 7pm
Sunday: 12pm - 7pm
In-store pick-up is available at our N. Mississippi location (909 N. Beech) and as always, we offer USPS shipping from our website. We're also striving to provide customer service in additional ways: via Live Chat feature on our website, email, and by phone.
In-Store Pick-Up at our N. Beech Street Location
We offer local order pick-ups at our North Portland store. Please click here for our complete in-store pick-up instructions.
She Bop ships our customer orders via United States Postal Service Priority/First Class shipping (with Express options available). We ship everywhere in the United States, Canada, and Mexico, and are usually able to ship to other countries by request. For an International shipping estimate, please email us at [email protected] with your country and the items you would like to purchase.
Domestic shipping is $10 flat rate for Priority/First class mail
Domestic Express shipping is $39
Shipping within the USA is free for orders of $75 or more with code: FREESHIP
Where do I enter a promo code (discount code, virtual gift certificate code, et) at check-out?
Click the cart icon in our upper right menu to view the first check-out page. There is a "Discount Code" box under the list of cart contents. Enter the promo code in the box and click "Apply." The page will reload and a message will appear at the top of your cart, either confirming the code has been applied (green) or alerting you to an issue with the code (red). Once the code has been applied, you can click "Proceed to Checkout" to complete your transaction. You may only use one discount code per transaction.
Why do I have to input an address for a class sign-up or a pick-up order?
Our webstore system requires a shipping address for all orders, no matter the shipping method. Even if you select in-store pick-up or purchase a class, an address needs to be entered at check-out. You will need to choose "ship to this address" and click through to the next page to select in-store pick-up or class sign-up.
Is your shipping discreet?
Yes! We use USPS-issued white boxes and plain brown boxes for shipping, so your package will be discreet. The return address is listed as “SB, LLC” for your privacy.
Do you ship your items from a warehouse? If so, where is that located?
We ship directly from our Mississippi Avenue store in Portland, Oregon. She Bop reuses the packing materials from our incoming shipments to pack our outgoing shipments to be more eco-friendly.
In the future, we may offer a drop-shipping option for special order items, like specific size breast forms or Fleshlight models we aren’t able to usually get in stock. In those cases, we would likely arrange to have the manufacturer ship directly to you to save you time and money.
I tried to place an order online but it was declined. Why didn’t my order go through?
In most cases, when an order doesn’t go through it is because a credit card payment was declined due to a typo in the billing address or a ZIP code mismatch with what your bank has on file for your card.
- Please check the billing ZIP code for your credit card (this may not be your current billing zip if you recently moved) and try again.
- We also have the option for PayPal, and transactions done through PayPal tend to have a bit more success. You do not need to have a PayPal account to complete the transaction.
- If neither of the above options are working for you, we’d be happy to process your order over the phone. Our phone number is 503-473-8018.
I had trouble placing an order and now there are multiple charges on my card, what do I do?
When there are attempted transactions, the order may "touch" your bank account as pending, but will fall off when the bank settles. Rest assured none of your first attempts will go through.
I signed up for an online workshop — how do I get the Zoom class login information?
Our Education Coordinator will send the login info and online classroom link via email 1-2 days prior to the workshop. If you signed up for a class within 24 hours of when it is scheduled, you will receive the email a few hours before class begins.
If you have not received an email from us by 3 pm on the day of class, please email us with your name and order number at [email protected]
The item I purchased doesn’t work for me, could I do a return/exchange?
Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. However, we test all battery-operated items to make sure they are working properly before shipping them, and most vibrating toys have manufacturers' warranties.
If you believe a toy you purchased is defective, you are welcome to contact the manufacturer directly, or we are happy to help troubleshoot the issue if your purchase was made within the last 30 days. Please email us first at [email protected] to begin the troubleshooting process. For more information on our Return Policy, please see our Terms & Conditions page.
I see that you say all of your products are "body-safe" — what does that mean?
She Bop only carries toys that are non-toxic and free of phthalates. For more information on phthalates, check out this post on our blog.
All of our insertable toys are non-porous and made from easy-to-clean materials, such as 100% silicone, stainless steel, glass, or ABS plastic. There are a few exceptions, including the classic Rabbit Habit, that are made of elastomer. Elastomer is porous but phthalate-free.
The lubricants we carry are all paraben-free and glycerin-free and many are organic and pH balanced as well.
A product I want is sold out online, when will it come back in stock?
It depends on the product! Most of our items come in weekly or bi-weekly, but some of them take a little longer (especially with Covid-19 delays). If you would like us to give you an estimate for an item that is out of stock, please send us an email at [email protected]