FAQ

 

 


 

I would like to purchase items from She Bop. What are my options during Covid-19?

USPS Shipping

She Bop ships our customer orders via United States Postal Service Priority/First Class shipping (with Express options available). We ship everywhere in the United States and Canada, and are usually able to ship to other countries by request. For an International shipping estimate, please email us at [email protected] with your country and the items you would like to purchase.

Domestic shipping is $7 flat rate for Priority/First class mail
Domestic Express shipping is $39
Shipping within the USA is free for orders of $75 or more with code: FREESHIP

Local Curbside Pickup at our N. Beech Street Location

We also offer contact-free local order pickups at our North Portland store (our SE Division location is currently closed). Please note: curbside pickup is only available for orders placed in advance on sheboptheshop.com and we are not able to accommodate orders at the door nor are we able to take cash.

Our curbside pickup hours are noon-5 pm daily. Please click here for our complete curbside pick-up instructions.

 


Where do I enter a promo code (discount code, virtual gift certificate code, et) at check-out?

Click the cart icon in our upper right menu to view the first check-out page. There is a "Discount Code" box under the list of cart contents. Enter the promo code in the box and click "Apply." The page will reload and a message will appear at the top of your cart, either confirming the code has been applied (green) or alerting you to an issue with the code (red). Once the code has been applied, you can click "Proceed to Checkout" to complete your transaction. You may only use one discount code per transaction.

 


Why do I have to input an address for a class sign-up or a pick up order?

Our webstore system requires a shipping address for all orders, no matter the shipping method. Even if you are picking up a local curbside order or purchasing a class, an address needs to be entered.

 


Is your shipping discreet?

Yes! We use USPS-issued white boxes and plain brown boxes for shipping, so your package will be discreet. The return address is listed as “SB, LLC” for your privacy.

 


Do you ship your items from a warehouse? If so, where is that located?

We ship directly from our Mississippi Avenue store in Portland, Oregon. She Bop reuses the packing materials from our incoming shipments to pack our outgoing shipments to be more eco-friendly.

In the future, we may offer a drop-shipping option for special order items, like specific size breast forms or Fleshlight models we aren’t able to usually get in stock. In those cases, we would likely arrange to have the manufacturer ship directly to you to save you time and money.

 


I tried to place an order online but it was declined. Why didn’t my order go through?

In most cases, when an order doesn’t go through it is because a credit card payment was declined due to a typo in the billing address or a ZIP code mismatch with what your bank has on file for your card.

  • Please check the billing ZIP code for your credit card (this may not be your current billing zip if you recently moved) and try again.
  • We also have the option for PayPal, and transactions done through PayPal tend to have a bit more success. You do not need to have a PayPal account to complete the transaction.
  • If neither of the above options are working for you, we’d be happy to process your order over the phone. Our phone number is 503-473-8018.

 


I had trouble placing an order and now there are multiple charges on my card, what do I do?

When there are attempted transactions, the order may "touch" your bank account as pending, but will fall off when the bank settles. Rest assured none of your first attempts will go through.

 


I ordered curbside pick-up but I haven't received a text. What should I do?

If it has been over 24 hours since you placed your order and you have not received a text from us, send us an email at [email protected] Please include your order number (or the name your order was placed under) and a phone number where we could text you the curbside pickup information.

Usually when customers have not received a text from us, it is because there was a typo in the phone number they attached to their order, or their computer/phone autofilled in outdated information (like a previous phone number).

 


I signed up for an online workshop — how do I get the Zoom class login information?

Our Education Coordinator will send the login info and online classroom link via email 1-2 days prior to the workshop. If you signed up for a class within 24 hours of when it is scheduled, you will receive the email a few hours before class begins.

If you have not received an email from us by 3 pm on the day of class, please email us with your name and order number at [email protected]

 


When will the store front re-open for in-person browsing?

We simply aren't sure yet. We evaluate and consider our options regularly and will only open our doors when we feel it is safe for both our customers and staff. In the meantime, we're striving to provide customer service in other ways: via Live Chat feature on our website, email, and by phone). We're also working on supportive videos for our site for categories and select items. We are also considering providing private in-store appointments if there is a demand. If you would be interested in an appointment, please email us and let us know!

 


The item I purchased doesn’t work for me, could I do a return/exchange?

Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. However, we test all battery-operated items to make sure they are working properly before shipping them, and most vibrating toys have manufacturers' warranties.

If you believe a toy you purchased is defective, you are welcome to contact the manufacturer directly, or we are happy to help troubleshoot the issue if your purchase was made within the last 30 days. Please email us first at [email protected] to begin the troubleshooting process. For more information on our Return Policy, please see our Terms & Conditions page.

 


 

I see that you say all of your products are "body-safe" — what does that mean?

She Bop only carries toys that are non-toxic and free of phthalates. For more information on phthalates, check out this post on our blog.

All of our insertable toys are non-porous and made from easy-to-clean materials, such as 100% silicone, stainless steel, glass, or ABS plastic. There are a few exceptions, including the classic Rabbit Habit, that are made of elastomer. Elastomer is porous but phthalate-free.

The lubricants we carry are all paraben-free and glycerin-free and many are organic and pH balanced as well.

 


A product I want is sold out online, when will it come back in stock?

It depends on the product! Most of our items come in weekly or bi-weekly, but some of them take a little longer (especially with Covid-19 delays). If you would like us to give you an estimate for an item that is out of stock, please send us an email at [email protected]

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